Sigma II - By Ivan Ivanov

🧾 Terms and Conditions

Effective Date: 07.08.2025

Welcome to our website. These Terms and Conditions ("Terms") govern your use of our services and website. By accessing or purchasing from our site, you agree to these Terms in full.

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1. Information About Us

This website is operated by an AI consulting agency located in Bulgaria, Sofia, Krasna Polyana 3, bl. 333 by Ivan Ivanov. Our mission is to provide digital AI consultation services, including personalized AI recommendations, setup support, and guidance for AI implementation.

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2. Services Offered

We provide digital consultation services delivered via email, chat, or call. These services may include:

• Recommendations of AI tools or models

• Setup of local/offline/unfiltered AI solutions

• Education or support regarding AI usage

All consultations are custom-tailored based on the client's goals and are delivered digitally.

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3. Pricing and Currency

All prices on our website are listed in USD ($). Prices are displayed clearly at checkout and include applicable fees unless otherwise stated.

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4. Delivery of Services

Once a consultation package is purchased, delivery begins instantly. Clients will receive further instructions or the consultation content digitally, typically via email or chat.

Delivery times are consistent across all packages

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5. Refund and Cancellation Policy

We strive to provide valuable and effective AI consultations. However, if we cannot deliver a solution that satisfies your request, or both parties agree that the issue cannot be resolved, we offer a full refund within 30 days of the purchase date.

Refunds will be processed using the original payment method. To request a refund, please contact us at the email below.

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6. Customer Support

We offer support between 1:00 PM – 8:00 PM Bulgarian Time, Monday to Saturday. You can reach our team via:

• Email: ivandivane992@gmail.com

• Website Chat: 

  Available during support hours

We do not offer phone support at this time.

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7. Export and Legal Restrictions

Our services are offered globally. However, we comply with all applicable U.S. and EU sanctions and export control laws. We do not knowingly serve clients in violation of international trade or legal restrictions.

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8. Promotions

Any discounts, promotions, or special offers are time-limited and apply only to specified services. Promotions cannot be combined unless explicitly stated. We reserve the right to modify or cancel promotions at any time.

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9. Security & Payment

All payments are securely processed via Stripe, a PCI-compliant payment gateway. We do not store or process payment card details directly on our servers.

Our website uses SSL encryption to ensure the secure transmission of sensitive information during checkout.

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10. User Responsibilities

By using our services, you agree to:

• Provide accurate information during purchase

• Not misuse or resell the consultations

• Not request consultations for unlawful activities

We reserve the right to refuse service to anyone violating these terms.

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11. Limitation of Liability

Our consultations are based on expertise and available information. We are not liable for any losses, misuse, or damages arising from the implementation of our recommendations. The client is responsible for any actions taken based on our consultation.

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12. Governing Law

These Terms are governed by the laws of Bulgaria. Any disputes arising from the use of our services or website shall be subject to the jurisdiction of Bulgarian courts.

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13. Contact Information

If you have any questions or concerns, please contact us at:

Email: ivandivane992@gmail.com
Address: Sofia, Krasna Polyana 3, bl. 333, Bulgaria

Privacy Policy Page(Click Me)

Privacy Policy

Effective Date: 07.08.2025
Business Location: Sofia, Bulgaria
Email Contact: ivandivane992@gmail.com

This Privacy Policy explains how we collect, use, store, and protect your personal information when you use our website and services.

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1. Information We Collect

When you visit our website or make a purchase, we may collect the following personal data:

• Your name and email address

• Billing address

• Information you provide during the consultation

• Any information submitted through contact forms or chat

• Your order and payment details (via Shopify and Stripe)

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2. How We Collect Information

We collect your information through the following methods:

• Checkout Process: When you purchase a consultation, Shopify collects your data to process the order securely.

• Contact Forms: You may submit questions or requests via our contact form at the bottom of the homepage, on the Contact page, or by emailing us directly.

• Live Chat: Our Shopify-integrated chat collects your name/email if you submit a message.

• Cookies & Analytics: Shopify may collect basic website performance or analytics data, but we do not personally track or analyze your behavior.

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3. Third-Party Services

We use the following trusted services, which may access your personal information only as required to perform their functions:

• Shopify – Website platform and secure checkout

• Stripe – PCI-compliant payment processor

All data is handled in compliance with GDPR and international data protection laws.

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4. Marketing Emails

We may occasionally send service-related or promotional emails. You will only receive these if you have opted in during checkout or contacted us directly.

You may unsubscribe at any time by clicking the "unsubscribe" link in the email footer.

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5. Data Retention

We retain customer information for as long as necessary to:

• Complete your consultation

• Maintain transaction records for legal and accounting compliance

• Support customer service requests

We do not store payment details — all payment information is securely processed by Stripe.

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6. Your Rights (GDPR)

If you are located in the EU or other applicable regions, you have the right to:

• Access your personal data

• Request correction of inaccurate data

• Request deletion of your data

• Object to the processing of your data

• Withdraw consent at any time

To request any of the above, email us at: ivandivane992@gmail.com

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7. Data Protection

We and our service providers use industry-standard security measures to protect your information. Shopify uses SSL encryption and complies with PCI-DSS standards for payment data.

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8. Age Restriction

This website and its services are intended for users aged 18 and over. We do not knowingly collect personal data from minors.

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9. Changes to This Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated effective date.

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10. Contact Us

If you have any questions about this Privacy Policy, or wish to exercise your data rights, please contact us at:

📧 ivandivane992@gmail.com
📍 Sofia, Krasna Polyana 3, bl. 333, Bulgaria