Privacy Policy

Effective Date: 07.08.2025
Business Location: Sofia, Bulgaria
Email Contact: ivandivane992@gmail.com

This Privacy Policy explains how we collect, use, store, and protect your personal information when you use our website and services.

1. Information We Collect

When you visit our website or make a purchase, we may collect the following personal data:

Your name and email address
Billing address
Information you provide during the consultation
Any information submitted through contact forms or chat
Your order and payment details (via Shopify and Stripe)

2. How We Collect Information

We collect your information through the following methods:

Checkout Process: When you purchase a consultation, Shopify collects your data to process the order securely.
Contact Forms: You may submit questions or requests via our contact form at the bottom of the homepage, on the Contact page, or by emailing us directly.
Live Chat: Our Shopify-integrated chat collects your name/email if you submit a message.
Cookies & Analytics: Shopify may collect basic website performance or analytics data, but we do not personally track or analyze your behavior.

3. Third-Party Services

We use the following trusted services, which may access your personal information only as required to perform their functions:

Shopify – Website platform and secure checkout
Stripe – PCI-compliant payment processor

All data is handled in compliance with GDPR and international data protection laws.

4. Marketing Emails

We may occasionally send service-related or promotional emails. You will only receive these if you have opted in during checkout or contacted us directly.

You may unsubscribe at any time by clicking the "unsubscribe" link in the email footer.

5. Data Retention

We retain customer information for as long as necessary to:

Complete your consultation
Maintain transaction records for legal and accounting compliance
Support customer service requests

We do not store payment details — all payment information is securely processed by Stripe.

6. Your Rights (GDPR)

If you are located in the EU or other applicable regions, you have the right to:

Access your personal data
Request correction of inaccurate data
Request deletion of your data
Object to the processing of your data
Withdraw consent at any time

To request any of the above, email us at: ivandivane992@gmail.com

7. Data Protection

We and our service providers use industry-standard security measures to protect your information. Shopify uses SSL encryption and complies with PCI-DSS standards for payment data.

8. Age Restriction

This website and its services are intended for users aged 18 and over. We do not knowingly collect personal data from minors.

9. Changes to This Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated effective date.

10. Contact Us

If you have any questions about this Privacy Policy, or wish to exercise your data rights, please contact us at:

📧 ivandivane992@gmail.com
📍 Sofia, Krasna Polyana 3, bl. 333, Bulgaria